Legal
Terms of Service
Last updated: July 2026
1. Booking & Quotes
Quotes provided through our website are estimates based on the information supplied. Final pricing is confirmed in writing before any work begins and may be adjusted if the property's condition or size differs from what was described.
2. Cancellations & Rescheduling
We ask for at least 24 hours' notice to cancel or reschedule a booking without charge. Cancellations made with less notice may incur a partial fee to cover the reserved time slot.
3. Access & Preparation
Clients are responsible for providing safe and reasonable access to the property at the agreed time. Please flag fragile items, pets, or restricted areas in advance via the notes field on your quote request.
4. Satisfaction Guarantee
If any area of a completed clean falls short of our standard, notify us within 24 hours and we will return to re-clean the affected areas at no additional cost.
5. Liability
LuxeCore holds Public Liability Insurance (PLI) and Employers' Liability Insurance (ELI), covering damage caused by our team during a booked service. Claims must be reported within 48 hours of the visit, accompanied by supporting photographs where possible.
6. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.